Effective Date: 30 December 2025

1. Scope

This Refund & Cancellation Policy applies to all travel services booked through Damus Travels Private Limited.

We operate as a commission‑based travel agency acting as an intermediary between customers and service providers such as airlines, hotels and tour operators.

2. General Terms

All bookings are governed by the cancellation and refund rules of the respective service provider.

Refund eligibility is determined strictly as per the provider’s policy.

3. Refund Categories

• Fully Refundable Bookings – Refund is processed as per provider policy.
• Partially Refundable Bookings – Refund issued after deducting provider cancellation fees.
• Non‑Refundable Bookings – No refund is applicable.

4. Agency Service Fee

Our agency service/processing fee is non‑refundable in all cases, even where the service provider approves a refund.

Additional cancellation handling charges may apply where applicable.

5. No‑Show Policy

If a traveller fails to show up without prior cancellation, refunds will not be applicable unless specifically allowed by the provider.

6. Refund Process

To request cancellation or refund, please email us at reservations@damustravels.com with the following details:

• Booking reference
• Passenger/Customer name
• Travel date and service details
• Contact number
• Reason for cancellation

We will coordinate with the service provider and update you on the status.

7. Refund Timelines

Refund processing time depends on the respective provider and bank/payment gateway.

Normally this may take between 7–30 working days after approval.

8. Date/Name/Service Changes

Changes to bookings are subject to provider rules and change fees. Additional fare differences may apply.

9. Disputes

Any disputes regarding refund claims must be raised in writing within 14 days from the date of communication of refund decision.

10. Contact Information

For all refund and cancellation queries, please contact:

Damus Travels Private Limited

World Trade Centre 515, Barakhamba Road, Connaught Place, Delhi 110001, India

Email: reservations@damustravels.com

Phone: +91-11-41528224